Privacy Policy

When you contact us, book a home collection service, request a diagnostic service, or use our website, we may collect information required to provide and manage the requested service.

Depending on the service, this may include your name, mobile number, email address, address or location for home visits, test or service requirements, appointment details, and information you voluntarily provide while communicating with us.

If you request blood collection or diagnostic services, you may provide information related to your tests, sample requirements, reports, or other information necessary to complete the requested service.

Such information is used only as reasonably necessary for arranging the requested service, sample collection, diagnostic processing, report delivery, communication, and related support.

Your information may be used to:

• Respond to your enquiries and service requests.
• Schedule and manage home visits or sample collection.
• Confirm test and diagnostic service requirements.
• Communicate regarding appointments and service updates.
• Arrange the required testing or diagnostic process.
• Provide digital reports where applicable.
• Respond to questions, complaints, or support requests.
• Improve our website and service experience.

We do not intend to sell your personal information. Information may be shared with relevant service providers or diagnostic laboratories where reasonably necessary to fulfil the service you have requested.

Information may also be disclosed where required by applicable law, legal process, or a lawful request from an authorized authority.

Where digital reports are provided, they may be delivered through the communication method agreed with you or made available through the website or other applicable service system.

You are responsible for keeping any report links, report credentials, or downloaded report copies secure and for avoiding unnecessary sharing of your personal medical information.

We take reasonable steps to protect the information provided to us from unauthorized access, misuse, alteration, or disclosure.

However, no website, electronic communication, or method of data transmission can be guaranteed to be completely secure.

We may retain information for as long as reasonably necessary to provide services, maintain appropriate business and service records, resolve disputes, comply with applicable legal requirements, or fulfil other legitimate operational purposes.

Our website may use cookies or similar technologies to support website functionality, understand website usage, and improve the user experience.

You may be able to manage cookie preferences through your browser settings. Disabling certain cookies may affect some website functionality.

Our website or communications may contain links to third-party websites, services, payment providers, laboratories, or other platforms. Their privacy practices are governed by their respective privacy policies, and we recommend reviewing those policies before providing information to them.

You may contact us regarding information you have provided to us and request clarification about how it is being used, subject to applicable legal and operational requirements.

If you believe that information associated with your service is inaccurate, please contact us so that we can review the matter.

Our services are intended to be arranged by adults or by a parent, guardian, or authorized person when services are required for a minor. We do not knowingly seek unnecessary personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our services, website, operational practices, or applicable requirements. Any updated version will be published on this page with the revised effective date.